Data Protection
Privacy Policy
Covers both WNCH Customer App and WNCH Provider App. Learn how we manage, protect, and delete your accounts and data.
Last Updated: July 17, 2026Document Sections
1. Introduction
Welcome to WNCH. We are committed to protecting your personal data and your privacy. This Privacy Policy outlines how WNCH ("we," "us," or "our") collects, uses, discloses, and safeguards your information across both of our applications:
- WNCH Customer App: Used by motorists seeking roadside assistance, towing, and vehicle support.
- WNCH Provider App: Used by towing operators, recovery professionals, and dispatchers to receive and complete assistance jobs.
By using either the WNCH Customer App or the WNCH Provider App (collectively, the "Apps") and the WNCH platform, you consent to the collection and use of your information in accordance with this policy.
2. Information We Collect
For WNCH Customer App Users
- Profile Details: Name, phone number, email address, and billing details.
- Vehicle Information: Make, model, year, color, license plate, and issue description (e.g. flat tire, dead battery, collision).
- Location Telemetry: GPS coordinates of your stranded vehicle to direct rescue drivers, and your requested drop-off destination.
For WNCH Provider App Users
- Provider Credentials: Legal name, company details, professional towing licenses, background verification check results, and insurance policies.
- Vehicle Specs: Tow truck specifications (e.g., flatbed capacity, flatbed or hook-and-chain configuration), license plates, and dispatch status.
- Real-Time GPS Tracking:Continuous location tracking when you are set to "Online" or performing an active dispatch. This is required for calculating exact ETAs and routing.
3. How We Use Your Information
We process information to maintain the speed and reliability of our roadside dispatch network:
Rescue Matching
Matching stranded customers with the closest towing vehicle capable of handling their specific vehicle type.
Automated Billing & Payouts
Calculating fair pricing, processing customer payments, and issuing provider payouts instantly upon job completion.
ETA Tracking & Navigation
Providing real-time arrival maps to customers and turn-by-turn route optimizations to dispatch operators.
Quality & Security
Monitoring service completion records, handling support queries, and reviewing feedback ratings.
4. Information Sharing & Disclosure
Information sharing is restricted to what is necessary to perform roadside assistance:
- Customer & Provider Coordination:While a rescue job is active, we display the provider's real-time map location, name, and truck details on the WNCH Customer App. Conversely, the stranded customer's coordinates and contact information are shared with the provider.
- With Service Vendors: Cloud hosts, map/navigation API providers, payment processors, and transactional SMS systems.
- Legal & Safety Actions: Compliance with official law enforcement audits, road emergency regulations, or during highway incident investigations.
5. Account Deletion & Data Retention
We believe in giving you complete control over your data. You can request to delete your account and associated records at any time using either of the following methods:
1Via the Apps
You can delete your account directly from your profile settings within either application:
- WNCH Customer App: Open app → go to Profile Settings → tap Delete Profile.
- WNCH Provider App: Open app → go to Driver Account Settings → tap Delete Account.
2Via Email Request
Send an email request from your registered WNCH email address to:
delete@wnch.comOr email our general helpdesk at support@wnch.com. Please use the subject line "WNCH Account Deletion Request" for expedited processing.
What happens when you request deletion?
- Your profile is deactivated immediately and you are logged out of the Apps.
- Your personal identifiers, saved vehicles, and GPS logs are permanently deleted or anonymized within 30 days.
- We only retain records necessary to satisfy compliance, tax, or legal/billing obligations (e.g. transaction history, accounting logs) as required by law.
6. Data Security & Storage
We implement administrative, technical, and physical security measures to safeguard your credentials and location telemetry data:
Location Privacy Protection
Real-time GPS tracking is only active while your status is set to "Active/Online" or when you are actively assigned to a dispatch job. Tracking is suspended immediately when you go "Offline" or log out.
7. Your Rights & Choices
Depending on your legal jurisdiction, you hold several rights regarding your personal information:
- Access and Correct: You can review, update, or edit your provider credentials and driver profile at any time through the WNCH Hub settings.
- Location Controls:You control when you are tracked by switching your driver status or adjusting your mobile device's OS-level location permissions.
- Data Deletion: You can request the deactivation and deletion of your provider account by contacting support.
8. Contact Us
If you have questions, feedback, or concerns regarding this Privacy Policy, our data processing activities, or your rights, please reach out to us: